Skillset - Expertise & experience

Society for Technical Communication – Senior Member, SE Michigan Chapter; layout editor, TECHcomments, chapter bimonthly newsletter (received National STC Award of Excellence); developed online skills database (Perl/flat-file database); received Distinguished Chapter Service Award

Foundation Certificate in IT Service Management – ITIL certification scheme administered by itSMF

Envisioning Information – Presented by Edward Tufte, leading authority on visualizing information

Enterprise Modeling – Presented by Popkin Software, makers of System Architect (now Telelogic) enterprise modeling (CASE) tool, certificate of seminar completion

Bachelor of Music (Composition), University of Michigan, with high distinction – Studied with Leslie Bassett, Ross Lee Finney, George Wilson and William Albright

Artist-in-Residence – Ann Arbor Public Schools Arts Technology Project

Applications – Proficiency in Adobe Creative Suite, Design Premium (Acrobat, Illustrator, Photoshop, InDesign, Dreamweaver, Fireworks), MS Office (Word, Excel, PowerPoint, Visio, FrontPage, Access), WebSphere Portal, Wordpress, Drupal, Telelogic System Architect, XMLSpy, HTML Help, Snag-It, Remedy, PlanView, Test Director, Crystal Reports, Apple iWork (Keynote, Numbers, Pages), IBM WebSphere Portal (& WCCM), Digital Performer, Finale

Languages and methodologies – Perl, Visual Basic for Applications, VBScript, JavaScript, SQL, XML/XSLT, HTML/CSS, active server pages, PHP/MySQL, DITA (XML framework for authoring/mapping topics); UML, Gane and Sarson data flow, entity relation, BPMN, workflow, screenflow modeling, wireframes, ITIL, IT controls (HIPAA, ITGI, COBIT, SOX, PCI)